AUTO INSURANCE CLAIM CONSULTANT
More than 220 million motor vehicle clog America's roads today, making
it likely that someday you will have an accident and file an auto
insurance claim. The good news is that in most auto accident claims,
personal injury isn't the problem. "Sixty-three cents of every claim
dollar goes to [pay for] physical damage on your car," says a senior
director of claims services for the National Association of Independent
Insurers.
Although a personal injury claim may require a different level of proof
and persistence than a vehicle damage claim and insurance regulations
vary from state to state, the basic steps to take information needed to
file a claim are fairly similar. For the most part, the claims process
for vehicle damage is simple: You make a claim, the adjuster comes out
to estimate the cost to repair the damage, the insurance company sends
you a check for that amount and you use it to pay for the repairs.
Every insurance claim requires some kind of proof of damage or injury
before a carrier will pay. On auto claims, there are five elements of
proof that will come into play: what you tell the insurance companies,
what the other party tells them, a police report, witnesses and
physical damage at the scene.
Step 1 (at the accident scene): Call 911 if someone has a
life-threatening injury. If there's no emergency, don't tie up 911, but
get any needed medical attention and call the police directly.
Remember, you need that police report. Step 2: Exchange license plate
numbers, contact information and auto insurance information with the
other parties involved. Most states require drivers to have an
insurance identification card in the vehicle and it will provide most
of the pertinent information. Fill in any gaps, though. Make sure to
get phone numbers. Step 3: Look for witnesses who will be willing to
tell what they saw and get their contact information as well. If you
are unable to gather information at the scene, the police report can be
a back-up source of information on the other parties involved and
witnesses. Step 4: Contact your insurance company as soon as possible.
With a cell phone, you may call your company right from the scene. Many
have 24-hour claim-filing service by phone. Your insurance ID card
should provide the number. Whoever takes your claim will walk you
through the process.
Step 5 (if the other party is at fault): You should advise the other
party's insurance company that you're pursuing a claim through your
carrier and will seek reimbursement for costs your carrier will not
pay, including your collision insurance deductible, time off work, auto
rental differential and the amount of your diminished resale value.
Step 6 (this may happen earlier or later in the process, depending on
the other insurance carrier): You'll get a phone call from the other
company asking for your version of events that led to the accident. You
need to prepare for this. Step 7: The adjuster comes out to take a look
at the damage to your vehicle and comes up with an estimate of what it
will take to restore it (or replace it, if it's totaled). Then, the
insurance company will cut a check in the amount of the repair, minus
any collision deductible amount. Step 8 (When disputes arise): If you
think your carrier's damage settlement offer is too low, you may ask
your carrier for a form of arbitration to resolve the dispute. This
process may take two to six weeks, but generally speaking, you will not
have to wait for payment. In most cases, the insurance company will pay
you the amount it offered immediately, and you'll get the rest when and
if the dispute is resolved in your favor.